Client Scheduling Coordinator

Our Client, a Property and Casualty Insurance company, is looking for a Client Scheduling Coordinator for their Whitehouse Station, NJ location.

Responsibilities:

• The main role of a Client Scheduling Coordinator is to function as the point of contact between Client and the client throughout the home assessment scheduling process and support our Risk Consultants in meeting monthly/yearly production and timeliness goals.
• Our coordinators work diligently to build relationships to create strong partnerships with internal and external business partners to manage the home assessment scheduling process in an assigned territory.
• Acting as a subject matter expert on the geography of their assigned territory while working to ensure that appointments are scheduled logically and efficiently.
• During the scheduling process, they provide exemplary customer service.
• Acting as the point of contact between Client and the client throughout the home assessment scheduling process
• Making a high volume of outbound contacts (calls/emails) to secure appointments
• Maintain an appointment-setting process that accommodates the needs of both clients and business partners
• Follow through with all tasks in an effective and efficient manner by using company and department resources
• Consistently complete tasks with an increased focus on the details to improve the scheduling experience
• Proactively and clearly communicate needs and concerns
• Work to collaboratively respond to inquiries within 24 hours of receipt
• Provide trends, availability issues, and scheduling concerns in a timely manner to leadership monthly
• Communicate clearly and in a professional manner with all internal and external business partners. (emails, phone calls, MS Teams chat)

Requirements:

• Effective, strong, and service focused communication skills, both verbal and written
• Outlook-must be able to manage multiple calendars for scheduling of appointments
• EXCEL- data entry
• GED/High School Education- Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus
• Must have a strong experience,2-4 years Customer Service experience

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities

ICONMA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law.