Program Management Director
The Director of Program Management reports to the Vice President Customer Engineering. You will help us implement and manage the methods, processes and tools required to support the AI customer life-cycle at Mirantis. This is a cross-functional role, requiring collaboration to streamline and manage processes that help us deliver value to internal and external customers in a repeatable and predictable fashion. You will oversee and implement powerful AI-supported tools that help us execute high-impact programs, such as trials, evaluations, pilots and solution delivery - often in fast-evolving and ambiguous environments. You will partner closely with engineers, architects, and client stakeholders to translate business goals into executable plans, while ensuring delivery excellence and long-term client success.
What Youll Do
Design and implement processes for customer Proof-of-Concepts (PoC), solution delivery and AI design partnerships.
Manage the PoC process, working closely with our account teams, solution architects and solution engineers to manage scope, success criteria and other critical aspects of the presales phase.
Develop agentic AI solutions that support our customer life-cycle, from presales to operations.
Implement and manage delivery processes in iterative and evolving environments, often for programs where scope and outcomes develop over time.
Evolve our deal desk to support Request For Proposals (RFP) responses, statements of work and other proposals that our account teams need to support the sales process.
Partner with our professional services team to provide ongoing leadership and coaching to our technical project managers.
Manage retrospectives that we do at the conclusion of various presales activities, such as PoCs, RFP responses, etc.
Ensure strong financial and commercial management of projects, including scope control, change management, and margin awareness
Facilitate clear, concise communication across all levels, including executive stakeholders
Contribute to account growth by identifying follow-on opportunities and helping shape new engagements
Continuously improve delivery practices, bringing structure where needed while maintaining flexibility for innovation
