Account Management
Pay Rate: $29 per hour
- Location: Tampa, FL or Aurora, IL
- Work Mode: Hybrid - in office Tuesday and Wednesday
- Support implementation plans for new client installations and expanded product offerings.
- Provide ongoing support for account maintenance and handle escalated issues.
- Problem-solve on implementation and service conference calls.
- Manage end-to-end account management experience for assigned cases ranging from 100 to over 100,000 eligible members.
- Research and define opportunities to improve profitability and retain customers.
- Respond proactively to customer needs.
- Develop strong expert relationships with brokers/consultants.
- Provide management with clear updates on issues and potential escalations.
- Understand benefit offerings to group insurance accounts to provide enrollment material and client communications.
- Serve as the primary contact to provide excellent post-sale high-level customer service and resolve escalated issues.
- Attend client and industry events to represent the company.
- Maintain up-to-date client databases.
- Partner with sales, marketing, underwriting, billing, eligibility, claims, and customer service teams.
- Provide expert consultative support both internally and externally.
- Customer service experience in the insurance industry.
- Strong organizational and project management skills, with the ability to prioritize numerous responsibilities at once.
- Strong interpersonal skills, as well as excellent written and verbal communication skills.
- Self-motivated, able to work well independently and as part of a team.
- Bachelors Degree.
- Prior expertise in the PEO or Association space and/or insurance industry (sales, underwriting, operations).
- Understanding of employee benefits (worksite and voluntary).
- Ability to present and speak in front of large audiences.
- Account management, project planning, and problem-solving experience.
- Ability to consistently meet tight deadlines and work under pressure.
- Strong computer skills (Word, Excel, PowerPoint, Adobe, MS Project).
