RevOps Manager

Job Description

The Revenue Operations Manager owns the systems, data, and processes that connect Sales, Marketing, Customer Success, and Finance. You're the person leadership turns to when they need to know whether the forecast is real, where revenue is leaking, and what to fix first.

You'll live in HubSpot and you'll live in financial models. You'll know our customers' health before they do. You'll build the playbook that keeps the whole revenue engine running cleanly and predictably.

What You'll Own

Strategy & Planning

• Build the RevOps roadmap and run the initiatives that move strategy forward, from OKR design to investment recommendations.
• Own revenue forecasting across new business, renewals, and expansion. Leadership should never wonder whether the pipeline is real.
• Prioritize the system and process work that takes friction out of the buyer journey.

Financial Operations

• Build the models behind unit economics, LTV:CAC, payback periods, and the ROI of every GTM bet we make.
• Track ARR, MRR, churn, net revenue retention (NRR), and expansion revenue. Surface trends and anomalies before anyone asks.
• Drive annual planning and QBRs with scenario modeling and board-ready analysis leadership actually uses.
• Keep billing, subscription data in SaaSgrid, and the CRM aligned so revenue is reported accurately the first time.

Customer Success Operations

• Build the customer health scoring framework that flags risk and expansion opportunities early.
• Define and track the onboarding metrics that matter: time-to-value, completion rates, early adoption signals.
• Run the renewal operations calendar. CS shouldn't have to wonder who's at risk or what to do about it.
• Tune the CS tooling stack so the post-sale journey feels as deliberate as the pre-sale one.

HubSpot CRM Administration

• Own the HubSpot instance: pipeline configuration, custom properties, workflow automation, data governance.
• Manage the integrations to SaaSgrid, ZoomInfo, BI tools, and finance systems so we operate on one source of truth.
• Build the dashboards and reports Sales, Marketing, and CS leadership rely on daily.
• Keep refining the instance to cut rep friction, raise data quality, and reflect how customers actually move through the journey.

Measurement & Influence

• Track attainment across Sales and CS, and bring leadership concrete recommendations on how to scale what's working.
• Run experiments. Inform marketing investments. Lead market intelligence work.
• Measure cross-functional projects with Sales, Marketing, Product, Engineering, and BD so we know what's actually moving the number.