Desktop Support Engineer EUS

Our client, is a IT Services and Consulting company, is looking for a Desktop Support Engineer EUS for their Jacksonville, FL location.

Responsibilities:

• A senior IT Delivery Lead to support Technology Services for Manufacturing, Logistics, and Labs (MLL). The resource will deliver infrastructure, application, and platform Build and Run services in alignment with client standards, governance, and regulatory requirements.
• Execute day-to-day IT service delivery supporting manufacturing, logistics, and laboratory operations.
• Coordinate incident, problem, change, and release activities per client ITSM processes.
• Monitor service health, manage and escalate major incident response.
• Serve as the IT delivery point of contact for site technical services.
• Provide service status reporting and escalate delivery risks with IT Site Leader and Leadership.
• Execute services in compliance with GxP, CSV, FDA, Site QMS, and QMS requirements.
• Coordinate across internal teams and external vendors for agile demand and project quoting and execution.
• Direct local IT operations support staff for network and desk side contract services.
• Collaborate with internal BT, OT and Tech OPs Teams to deliver IT solutions to deliver on business roadmaps.
• Manage and coordinate site network TLM/ALM & PCLM activities with business and internal network teams.
• Reliable execution of IT Build and Run services.
• Timely incident and service request resolution.
• Complete and accurate ITSM records.
• Regular service performance reporting.
• Audit-ready documentation.

Requirements:

• Experience in Manufacturing, Labs, and Logistics.
• Excellent Communications Skills written and verbal
• Health Care / life Sciences domain Knowledge
• Customer facing requiring a high degree of emotional intelligence. Project leadership background is a plus.
• 5+ years Manufacturing or Supply Chain IT experience in regulated GXP environments.
• Experience in understanding network topology.
• Knowledge of Firewall, Router, Switch, Appliance usage.
• Experience supporting GxP and validated systems.
• Strong ITSM (incident, change, problem) knowledge.
• Knowledge of IRIS, CMDB and JIRA tools.
• Experience in multi-vendor delivery environments.
• Windows 10/11 OS Skills.
• Microsoft Office Outlook, Excel, Word, Power Point

Skills:

• Category Name Required Importance Experience
• Life- Sciences GxP Assessment Yes 1
• LS industry knowledge & DS Pharma manufacturing Yes 1
• NA Communication Yes 1

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities