Support Engineer Fully Remote US
As a member of our Corporate Service Desk team, you wont just be managing ticketsingenuity, clear communication, and a "can-do" attitude are the tools you'll use to keep our organization running at peak performance.
The Role at a Glance
Reporting to the Associate Manager of the Corporate Service Desk, you will serve as the primary point of contact for our internal team. Your mission is to provide a seamless, responsive IT experience that empowers every employee to do their best work.
Key Responsibilities
Frontline Support: Serve as the first responder for hardware, software, and account access issues across Mac and Windows environments.
Ecosystem Management: Troubleshoot and optimize our core tools, including Google Workspace, Microsoft 365, Slack, and Okta.
Lifecycle Success: Lead the onboarding and offboarding process, ensuring new hires have the equipment and access they need from minute one.
Ticket Excellence: Manage the ITSM queue (Jira/Freshservice) with a focus on timely resolution and meticulous documentation.
The Hybrid Workspace: Support our conference room A/V technology to keep our hybrid meetings productive and frustration-free.
Knowledge Leadership: Author FAQs and internal knowledge base articles to empower users and streamline support workflows.
