Application Support Analyst

Please Contact: To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Bhupendra Chopade at email address (url removed) can be reached on # (phone number removed).

We have Contract role Application Support Analyst-Hybrid for our client at Hartford CT. Please let me know if you or any of your friends would be interested in this position.

Position Details:

Application Support Analyst-Hybrid- Hartford CT
LocationHartford,CT Hybrid
Project Duration: 9+ months of contract

Pay Rate: $40 - $45 an hour on W2

This is a hybrid position as the incumbentwill be requiredto be onsite at least one day a week.

Job Summary

Ther Office of Early Childhood is seeking a Application Support Analyst to provide end-user support, assist technical analysts, and support ongoing enhancements to our current portals built on the Salesforce platform.

This role will also support the delivery and rollout of a new Single-Entry Portal, working closely with business stakeholders, developers, analysts, and agile teams.

Scope of Work:

The Contractor will provide day-to-day technical support for end users of the Salesforce-based portals, troubleshoot issues, validate enhancements, and assist in feature rollout activities.

Additionally, the Contractor will support technical analysts with requirement clarifications, testing, small configuration updates, communication with stakeholders, and documentation.

The Contractor will also assist in the adoption and support of the upcoming Single-Entry Portal, including user onboarding, issue intake, root cause identification, and coordination with the technical team for resolution.

Deliverables:

End-user technical support responses and resolutions

Issue triage, documentation, and tracking inAzure DevOpsand JIRA

Support tickets with troubleshooting notes

Feedback documentation for enhancements and new portal features

UAT support for Salesforce and Single Entry Portal releases

User support guides, knowledge base entries, or process documentation as needed

Work will be ongoing throughout the engagement, supporting bi-weekly or monthly release cycles.

Major activities include onboarding, portal enhancement support, UAT cycles, user feedback gathering, and Single-Entry Portal rollout support.

Successful fulfillment of support responsibilities, timely response to user-reported issues, accurate documentation, effective communication with technical analysts, and positive feedback from businessstakeholders.
Contractor should demonstrate deep understanding of the Salesforce provider and parent portals and provide high-quality end-user support.

Responsibilities:

Provide technical support to end users of the provider portal, parent portal, and Single Entry Portal

Assist technical analysts with enhancements, testing, and documentation

Participate in agile ceremonies, backlog refinement, and release readiness discussions

Perform root cause analysis and collaborate with developers on bug resolution

Support UAT test cycles and portal validation activities

Maintain clear communication with stakeholders and users

To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Bhupendra Chopade at email address (url removed) can be reached on # (phone number removed).

About generis tek: generis tek is a boutique it/professional staffing based in Chicago land. We offer both contingent labor & permanent placement services to several fortune 500 clients nationwide. Our philosophy is based on delivering long-term value and build lasting relationships with our clients, consultants and employees. Our fundamental success lies in understanding our clients specific needs and working very closely with our consultants to create a right fit for both sides. We aspire to be our client has most trusted business partner.