Operations Representative Entry-Level
Key Responsibilities
Freight Operations & Execution
Support the coordination and execution of shipments from pickup through delivery
Monitor load progress and communicate updates, delays, or issues as needed
Assist in resolving service issues quickly and professionally
Systems & Process Management
Enter and update load details in internal systems (including Transport Pro)
Maintain accuracy across customer portals and tracking tools
Ensure all shipment documentation is complete and organized
Communication & Collaboration
Communicate with carriers, drivers, and internal teams to ensure smooth execution
Partner with Carrier Sales and Account Management to support customer needs
Provide timely, clear updates to all stakeholders
Carrier Sales Exposure & Development
Learn how to bid on spot freight and understand market pricing
Assist in sourcing and vetting carriers to cover loads
Gain exposure to rate negotiation and carrier relationship management
Develop knowledge of freight lanes, capacity, and market trends
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