L3 Project Engineer

We are seeking a highly skilled Level 3 Systems Engineer to join our growing Managed Services team. This role is ideal for a senior engineer who thrives in a fast-paced MSP environment and brings deep experience across Microsoft cloud technologies, Azure infrastructure, and Azure Virtual Desktop (AVD) migrations.

This engineer will serve as a technical escalation point while also leading and supporting complex infrastructure and cloud projects across multiple client environments. The ideal candidate combines strong technical expertise with excellent communication, ownership, and a client-first mindset.

This is not a "ticket-only role. We're looking for someone who can:

• Solve complex technical issues
• Design scalable solutions
• Lead cloud initiatives

Key Responsibilities
Advanced Technical Support & Escalation

• Serve as a Level 3 escalation point for complex technical issues
• Troubleshoot advanced server, networking, virtualization, and cloud-related incidents
• Support both reactive service desk operations and proactive project work
• Perform root cause analysis and implement long-term solutions

Technical Requirements
5+ years of IT engineering experience
MSP experience strongly preferred

Strong experience with:

• Microsoft Azure
• Azure Virtual Desktop (AVD)
• Microsoft 365
• Windows Server environments
• VMware and/or Hyper-V
• Networking fundamentals (TCP/IP, VLANs, VPNs, routing, switching)

Experience with:

• Entra ID / Azure AD
• Intune
• Conditional Access
• Backup and disaster recovery solutions

Soft Skills & Core Competencies

• Strong troubleshooting and problem-solving mindset
• Excellent communication and client-facing skills
• Ability to manage multiple priorities in fast-paced environments
• Strong documentation habits and attention to detail
• Self-motivated with a high level of accountability and ownership
• Ability to work independently and collaboratively

Preferred Qualifications

• Microsoft certifications (Azure, M365, Security)
• Experience with:
• SonicWall, Fortinet, Meraki, or similar firewalls
• PowerShell scripting and automation
• Security and compliance frameworks
• RMM and PSA platforms (ConnectWise, Autotask, NinjaOne, etc.)