Desktop Support Engineer
Job Title: Desktop Support Engineer
Location: Holly Ridge, LA 71269
Job Description:
End-User & Hardware Support
What You Bring
Education & Experience
Tools You Know
Supervisory Responsibilities
Location: Holly Ridge, LA 71269
Job Description:
End-User & Hardware Support
- Provide onsite support for desktops/laptops, peripherals, hardware replacements, and office IT equipment.
- Install, configure, and troubleshoot operating systems, applications, and security tools for both local and remote users.
- Diagnose and resolve issues affecting PC performance, network connectivity, and workstation hardware/software.
- Install, configure, and maintain printers and multifunction devices.
- Support video conferencing systems (Zoom, Teams, WebEx, Polycom, etc.) for meetings and corporate broadcasts.
- Perform first-level troubleshooting on switches, routers, firewalls, and wireless access points.
- Rack/stack network equipment, patch cables, and assist with physical connectivity checks.
- Provide remote hands support for server and network teams (cabling, racking, hardware checks).
- Interpret network topology diagrams to support racking, patching, troubleshooting, and proper labeling.
- Manage incident tickets using ServiceNowcreate, update, and close tickets with accurate documentation.
- Partner with vendors for onsite technical services, equipment repairs, and software/hardware support.
- Maintain accurate asset records for all onsite IT equipment.
- Ensure compliance with corporate technology and security policies.
What You Bring
Education & Experience
- Degree or technical training in Information Technology (or related field) with57 yearsof hands on support experience in a networked, customer-facing environment.
- Certifications such asA+, Microsoft, or ITILare a plus.
- Confident working independently in a fast-paced onsite environment supporting diverse user groups.
- Strong time-management skills with the ability to prioritize and multitask.
- Excellent interpersonal, verbal, and written communication skills.
- Self-driven, detail oriented, and committed to exceptional service.
- Hands-on experience withWindows 10/11, system settings, networking, and device management.
- Proficiency withMicrosoft 365 appsOutlook, Word, Excel.
- Familiarity withVPN technologies(Cisco AnyConnect or similar).
- Experience withEntra ID, Intune, MDM, Active Directory (password resets, user management).
- Strong understanding of networking concepts: TCP/IP, DHCP, DNS, switches, routers, firewalls, VPNs, Wi-Fi.
- Experience with WebEx audio/video systems.
- Comfortable working with physical data center equipment (rack/stack, patching).
Tools You Know
- Must Have:Remote support tools, ticketing systems (ServiceNow preferred), VPN technologies, and endpoint security.
- Good to Have:Bomgar, asset management tools, disk encryption, Citrix Workspace, imaging tools (ManageEngine Endpoint Central), Cisco AMP/Umbrella, CrowdStrike Falcon.
Supervisory Responsibilities
- This role hasno direct reports.
