IT Support Analyst
IT Support Analyst II
Location: Downtown Los Angeles, CA (Union Station Area)
Schedule: 9/80 Schedule | Every Other Friday Off
Duration: Up to 6 Months
Work Arrangement: 100% Onsite
Pay Rate: $46 $50/hour
A leading Southern California public infrastructure organization that provides critical water services to millions of residents is seeking an experienced IT Support Analyst II to support its Information Technology team at its Los Angeles Headquarters.
This is a hands-on, employee-facing technical support role ideal for someone who thrives in a fast-paced environment and enjoys solving technical issues while delivering exceptional service to end users.
What You'll Do
Experience supporting the following technologies is highly preferred:
Location: Downtown Los Angeles, CA (Union Station Area)
Schedule: 9/80 Schedule | Every Other Friday Off
Duration: Up to 6 Months
Work Arrangement: 100% Onsite
Pay Rate: $46 $50/hour
A leading Southern California public infrastructure organization that provides critical water services to millions of residents is seeking an experienced IT Support Analyst II to support its Information Technology team at its Los Angeles Headquarters.
This is a hands-on, employee-facing technical support role ideal for someone who thrives in a fast-paced environment and enjoys solving technical issues while delivering exceptional service to end users.
What You'll Do
- Provide daily in-person IT support to employees and departments
- Respond to walk-ins, phone calls, and support requests
- Create and manage tickets within ServiceNow
- Troubleshoot hardware, software, and connectivity issues
- Install, configure, and support Windows 11 systems and enterprise applications
- Set up and support conference rooms and hybrid Zoom meetings
- Troubleshoot AV/VC equipment for meetings and presentations
- Support mobile device setup and troubleshooting
- Manage and coordinate user loaner equipment
- Collaborate with internal IT teams to resolve escalated issues
- Maintain accurate documentation and provide excellent customer service
Experience supporting the following technologies is highly preferred:
- Windows 11
- Microsoft Office Suite (Outlook, Word, Excel, etc.)
- Microsoft Teams
- Zoom
- Adobe Acrobat/Creative applications
- Active Directory
- ServiceNow
- SCCM
- Tanium
- Workspace ONE (WS1)
- Granicus
- CheqRoom
- Bachelor's degree in Information Technology or related field
- Minimum of 2 years of relevant IT support experience
- Strong troubleshooting skills with hardware and software
- Experience supporting conference room AV/VC technology
- Ability to work in a high-volume support environment
- Experience using ACD (Automatic Call Distribution) systems preferred
- Local Southern California candidates only
- Must be able to work fully onsite in downtown Los Angeles
- No CalPERS membership
- No H1B sponsorship available
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