Fleet Support Engineer

Posted by Artech LLC

San Diego, CA

Permanent

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Location:

San Francisco, CA

Salary Range:

$80 - $85.18

Introduction

The role involves active engagement in maintaining the operational uptime of our fleet. The ideal candidate should be a technical expert, capable of collaborating with cross-functional teams, documenting troubleshooting processes meticulously, and providing real-time support for daily operations.

Required Skills & Qualifications

Minimum 6 years of relevant experience in transportation, aerospace, or autonomous vehicles, with a specific focus on perception systems and sensors.
Bachelors degree in Electrical Engineering or Computer Engineering.
Experience with low/high voltage circuits, Unified Diagnostic Services (UDS), and safe troubleshooting practices.
Understanding of hardware and software systems architecture, communications to support in an operations setting.
Embraces a holistic problem-solving approach to identifying issues with high-level vehicle functions and drive specific resolution into single components.
Applicants must be able to work directly for Artech on W2.

Preferred Skills & Qualifications

Experience with electric vehicle technology.
Experience with remotely supporting vehicle troubleshooting.
Knowledge of vehicle systems and diagnostics tools.
Experience with Linux & Python-based programming systems for fleet-level data processing.
Experience with software that interfaces with hardware.
Familiarity with networking, TCP, and socket programming.

Day-to-Day Responsibilities

Serve as the primary point of contact for real-time escalations for sensor-related fleet issues.
Conduct in-depth root cause analysis through comprehensive log review to identify and resolve fleet issues.
Develop, update, and maintain a comprehensive troubleshooting guide for technicians.
Perform hardware bring-up and validation procedures for new sensor components.
Design and implement diagnostic procedures to streamline future troubleshooting processes.
Collaborate with engineering design teams to enhance tooling and improve issue detection capabilities.
Develop and implement effective countermeasures across the fleet to prevent recurring issues.
Define and capture essential data points to validate issue resolution and measure the effectiveness of implemented solutions.
Engage in cross-functional collaboration to drive continuous improvement in vehicle performance and reliability.
Availability for overtime as needed, with advanced notice provided.
Willingness to travel occasionally within the U.S. to support various operational locations.

Company Benefits & Culture