Client Manager -Commercial Lines

Job Description

We are seeking an experienced Client Manager to support and grow our Commercial Lines book of business. This role is responsible for managing client relationships, delivering daytoday service, and partnering with internal teams to ensure coverage accuracy and exceptional client experience. The ideal candidate is detailoriented, proactive, and confident working with complex commercial accounts while serving as a trusted advisor to our clients.

Duties and Responsibilities:

• Serve as the first point of contact for clients, providing prompt and professional service.
• Manage the placement of new and renewal accounts with carrier partners.
• Assist with gathering underwriting information and preparing submission materials.
• Maintain strong carrier relationships to secure competitive quotes and solutions for clients.
• Ensure the successful renewal and retention of accounts through proactive service and relationship management. Maintain accurate and up-to-date records in the AMS360 agency management system.
• Collaborate with Producers, Senior Client Managers, and other internal stakeholders to support client needs. Handle policy changes, endorsements, certificates, and other routine service items efficiently and accurately.