Senior Technical Support Engineer

Job Description

This role requires 3 days in office in Redwood City.

Veza is looking for an experienced technical support engineer to provide expert help to our growing customer base!

You Will:

• Provide nuanced technical and non-technical direction to customers on their usage and deployment of the Veza platform and onboarding integrating technologies
• Manage the escalation and prioritization of product defects to the engineering team
• Lead the customer experience function as an advocate and voice of the customer with product and engineering teams
• Create and share knowledge in both written and verbal forms both internally and externally
• Collaborate with cross-functional teams such as Product Management, Engineering, Sales, and R&D to drive good customer outcomes
• Daily case management and case handling of heavy case workload effectively.