Helpdesk Network Application Support Specialist

only W2 candidates
Responsibilities

• Provide Level 12 support for desktops, laptops, printers, and mobile devices.
• Troubleshoot Windows 10/11, Microsoft 365, Outlook, Teams, VPN.
• Support basic networking: LAN/WAN, Wi Fi, DNS, DHCP, TCP/IP, VPN.
• Handle application support for ERP/CRM/HRIS/SaaS tools.
• Install/upgrade hardware & software; maintain tickets and documentation.
• Work with internal teams and vendors to resolve issues.

Required Skills

• 36 years in Helpdesk/Desktop/Network/Application Support.
• Strong Windows 10/11, Microsoft 365, Active Directory experience.
• Solid troubleshooting and customer service skills.
• Basic networking knowledge (TCP/IP, DNS, DHCP).
• Must be local to NYC and able to work onsite.