Technical Engineer

Performs activities relating to network, server, workstation, Audio/video, voice and facility installation and problem resolution. Travel and overtime may be required. This position is based full time Onsite in our Hartford office.

What is a Must Have?

• High School diploma or equivalent.
• Three years of customer facing end user Technology support experience.
• Active Driver's License (to get to and from work only)

What Will You Do?

• Leads, plans, coordinates, and provides technical support and problem resolution for activities associated with the implementation, installation of computers, network equipment, Audio/video, servers and associated peripherals within established enterprise guidelines.
• Able to lead complex projects and initiatives.
• Applies and documents procedures for problem determination/resolution and/or installation support.
• Builds and maintains positive working relationships and works effectively with customers, management, Engineering partners and peers.
• Acts as a role model to others in support of the corporate culture.
• Uses strong analytical skills, and business and technical knowledge to provide operational and business support for computer systems to various internal customers.
• Coaches, mentors and participates in coordinating various project and support tasks with team members.
• Understands and adheres to policies and guidelines related to travel expense, overtime and Asset Management.
• Provides guidance to customers on equipment standards and expenditures.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Advanced knowledge of Microsoft Operating Systems and Microsoft Office products.
• Knowledge of MAC/iOS systems.
• Strong customer service skills.
• Strong interpersonal skills; able to work well within team environment.
• Effective oral and written communication skills.
• Demonstrates advanced knowledge of desktop/laptop configurations and operating systems; Telephony/VOIP, Audio/video and collaboration technologies; server functionality and configurations; network topology and operating systems.
• Able to manage/work within a team environment.
• Able to display professional maturity and positively represent IT.
• Solid leadership and project management skills.
• Able to manage multiple large projects while maintaining day-to-day support activities.
• Able to adjust priorities in a dynamic fashion to account for changes in business needs.
• Able to isolate and resolve hardware, software, Audio/video, facility and network infrastructure problems on workstations, servers, voice and network devices within established guidelines.
• Able to accurately assess and understand customer needs and works with sense of urgency to satisfy those needs within negotiated time frames.
• Able to interface effectively with customers and IT support partners in customer service/support situations.

Since 1995, iTech Solutions Inc., has been providing IT Consulting and Direct Hire Services to the Insurance, Financial, Communications, Manufacturing and Government sectors with local offices in Connecticut, Minnesota, Colorado, Massachusetts, Tennessee, North Carolina, and New Jersey / Pennsylvania area.

Our recruiting strategy is simple, if you want to find qualified IT professionals then use IT professionals to find them. So at iTech Solutions, our personnel are all career IT professionals with a wide range of IT experience. We can honestly say our staff understands the technologies, the complexities of finding and selecting the appropriate personnel and the pressures of running successful IT projects.

Employer will not sponsor applicants for any employment visas, at hiring or in the future, including but not limited to H-1B visas. Corp-to-Corp or subcontract personnel will not be considered for this position.

iTech Solutions, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, age, protected veterans or individuals with disabilities.