QA Manager
Seeking a meticulous Quality Assurance Manager to serve as the Client of operational excellence for the National Coordination Center (NCC). In this role, you will own the Quality Control Plan (QCP) for a 24/7/365 critical law enforcement operation.
You will drive the performance of a high-stakes call center where "satisfactory" is not enough. Your mandate is to ensure our analysts achieve a 95% or higher quality assurance score while maintaining 97% call capture rates and
You will drive the performance of a high-stakes call center where "satisfactory" is not enough. Your mandate is to ensure our analysts achieve a 95% or higher quality assurance score while maintaining 97% call capture rates and
