F&B Reservations Supervisor
JOB OVERVIEW:
Under the general guidance of the F&B Reservations Manager, the F&B Reservations Supervisor oversees all dining reservation operations to ensure a seamless, personalized, and luxury guest experience across all restaurants and lounge venues. This role supports the management of reservation systems, guest communications, table optimization, VIP coordination, and team training while maintaining the highest standards of hospitality, professionalism, and service excellence.
YOUR KEY RESPONSIBILITIES:
Oversee daily reservation operations for all Food and Beverage outlets, ensuring accuracy, efficiency, and exceptional guest service.
Manage reservation platforms including OpenTable, SevenRooms, Resy, or other systems utilized by the property.
Handle VIP reservations, special requests, large party inquiries, and guest preferences with professionalism and discretion.
Monitor reservation pacing, seating flow, and table optimization to maximize covers while maintaining service standards.
Ensure all guest communications reflect our brands service standards, culture and tone.
Anticipate guest needs and proactively resolve reservations-related concerns or service recovery
Coordinate closely with restaurant leadership, host teams, and culinary operations regarding reservations, events, and outlet availability.
Supervise, support, and coach reservation agents and host teams to maintain Forbes-level service standards.
Assist with scheduling, training, onboarding, and performance management of reservation team.
Conduct daily reservation briefings and communicate VIP arrivals, special occasions, an updates.
Any other reasonable duties as assigned by the supervisor or manager.
We recognize we are in the hospitality industry and that may require us to provide lateral service.
We will on occasion call for each individual in the team to, on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.
