Mail Services Associate

Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment.

Job Title: Mail Services Associate
Job Location: Beachwood, OH (Onsite)
Job Duration: 2 months (possible extension)
Hours: Part-time, 20 25 hours/week (M F, shorter days)

Job Description:
Summary
As a Mail Services Associate, you will be responsible for all aspects of mailroom operations, ensuring efficient handling of incoming and outgoing mail, packages, and administrative support for the building or campus.

Typical Workday

• Sit at receptionist desk
• Scan mail and invoices
• Work in copy room
• Answer phone calls

Work Environment

• Reception coverage
• Administrative support tasks
• Scanning and mail handling
• Light clerical duties

Responsibilities

• Ensure packages are received/delivered same day or notify consignee of next-day arrival
• Deliver mail, packages, copy products, and stationery to assigned groups/locations
• Protect shipped packages against damage
• Apply correct postage and identification to outgoing mail/packages
• Stock copy rooms and manage copier fleet supplies
• Replenish mail and postage supplies daily
• Answer inquiries/complaints professionally and present information to internal groups
• Use existing procedures to solve straightforward problems under supervision
• Assist concierge with clerical duties (tracking packages, posting mail, arranging messenger services, notary services)
• Schedule and coordinate on-site meetings (reserve rooms, order equipment, arrange catering)
• Conduct administrative tasks (research, update databases, prepare collateral for mass mailings)
• Receive and direct incoming calls/visitors
• Oversee opening, sorting, prioritizing, and distributing inbound mail
• Coordinate outbound mail services
• Draft reports and correspondence
• Recognize and solve typical problems independently; escalate atypical issues as needed
• Follow standardized procedures under moderate supervision

Qualifications

• Education: High School Diploma or GED
• Experience: 2 3 years of job-related experience
• Skills & Knowledge:
  • Understanding of work routines, standards, and systems
  • Ability to explain detailed/complicated information clearly
  • Advanced Microsoft Office skills (Word, Excel, Outlook)
  • Strong organizational skills with inquisitive mindset
  • General math skills (percentages, discounts, markups)
  • Excellent communication skills for both straightforward and complex information
  • Ability to follow routines and standards consistently
  • Intermediate problem-solving skills; able to select solutions without supervisory approval

Interview Process

• Step 1: Virtual interview
• Step 2: In-person interview

Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.