Flexographic Technical Service Representative
Job Title: Technical Service Representative
Location: United States - Kansas - Kansas City | United States - Missouri - Missouri City | United States - Iowa - Iowa City | United States - Nebraska - Nebraska City
Job Type: Full-Time / Permanent
Work Model: Hybrid / Flexible Work From Home Days
Travel Requirement: Up to 70% Travel
Client seeking an experienced Technical Service Representative to support customers in the wide web flexographic and gravure printing segments. The ideal candidate will possess strong expertise in water-based and solvent-based inks, flexible packaging, pressroom operations, print troubleshooting, and customer-facing technical support.
This role requires a hands-on technical professional capable of leading troubleshooting activities, supporting press trials, optimizing ink performance, collaborating with cross-functional teams, and maintaining strong customer relationships in manufacturing and packaging environments.Key ResponsibilitiesTechnical Support & Troubleshooting Provide technical support for wide web flexographic and gravure printing customers
Perform on-site troubleshooting, ink optimization, and print performance analysis
Identify and resolve technical issues related to inks, coatings, substrates, and print quality
Analyze print defects and implement corrective actionsProduct Implementation & Press Support Coordinate and support press trials, product launches, and technical evaluations
Support implementation of water-based and solvent-based inks and coatings
Evaluate ink/substrate interactions, drying systems, and surface treatments
Ensure successful product performance and customer satisfactionCustomer Relationship Management Serve as primary technical point of contact for customer accounts
Build and maintain strong customer relationships
Provide technical guidance and product recommendations
Respond to customer concerns regarding packaging and ink performanceCross-Functional Collaboration Collaborate with R&D, sales, manufacturing, and regulatory teams
Support development of customized technical solutions
Participate in continuous improvement initiatives and process optimization
Assist with technical documentation, reporting, and communication logsCompliance & Safety Ensure compliance with environmental, safety, and regulatory standards
Support VOC compliance and solvent handling protocols
Maintain adherence to manufacturing and product stewardship requirementsRequired QualificationsMust-Have Skills Flexible Packaging Experience
Water-Based & Solvent-Based Inks
Wide Web Flexographic Printing
Gravure Printing
Print Troubleshooting & Defect Analysis
Customer-Facing Technical Support
Pressroom Operations
Ink Optimization & Color Matching
Cross-Functional Collaboration
Technical Documentation & ReportingEducation Bachelor's Degree Preferred in:
Equivalent Industry Experience ConsideredExperience Requirements 5+ years of technical support experience in flexographic and/or gravure printing environments
Experience supporting flexible packaging manufacturing operations
Hands-on experience with packaging materials, inks, and coatings
Experience resolving customer-facing technical and print-quality issues
Experience working directly with manufacturing and pressroom operationsPreferred Qualifications Experience with color management systems (X-Rite or similar)
Understanding of lamination, coating, and converting processes
Familiarity with VOC compliance and safety regulations
Strong presentation, communication, and customer-service skills
Experience supporting large manufacturing customersWork Environment Hybrid work environment with flexible work-from-home days
Frequent customer site visits and manufacturing plant support
Fast-paced manufacturing and printing industry environment
Travel up to 70% required
Collaborative cross-functional technical environment
Recruiter Submission Template
Full Name:
Degree Major with University and Completion Year:
Do you have experience working with packaging materials and inks in a manufacturing setting?
Have you successfully resolved technical issues related to packaging or inks in your previous roles?
Have you ever received direct feedback from customers regarding packaging or ink performance?
Have you worked with cross-functional teams to implement technical solutions in your previous positions?
Are you familiar with current trends and advancements in the packaging and inks industry?
Motivation / Reason for Relocation (if not local to United States - Kansas - Kansas City | United States - Missouri - Missouri City | United States - Iowa - Iowa City | United States - Nebraska - Nebraska City
)
Motivation / Reason for interest in this position:
Contact Number:
Email ID:
LinkedIn Profile URL:
Full Address (Street, City, State, Zip Code):
Notice Period (in weeks):
Current Work Authorization Status (US):
Expected Salary:
Are you able to relocate on your own expenses and work onsite in United States - Kansas - Kansas City | United States - Missouri - Missouri City | United States - Iowa - Iowa City | United States - Nebraska - Nebraska City (Yes/No):
Location: United States - Kansas - Kansas City | United States - Missouri - Missouri City | United States - Iowa - Iowa City | United States - Nebraska - Nebraska City
Job Type: Full-Time / Permanent
Work Model: Hybrid / Flexible Work From Home Days
Travel Requirement: Up to 70% Travel
Client seeking an experienced Technical Service Representative to support customers in the wide web flexographic and gravure printing segments. The ideal candidate will possess strong expertise in water-based and solvent-based inks, flexible packaging, pressroom operations, print troubleshooting, and customer-facing technical support.
This role requires a hands-on technical professional capable of leading troubleshooting activities, supporting press trials, optimizing ink performance, collaborating with cross-functional teams, and maintaining strong customer relationships in manufacturing and packaging environments.Key ResponsibilitiesTechnical Support & Troubleshooting Provide technical support for wide web flexographic and gravure printing customers
Perform on-site troubleshooting, ink optimization, and print performance analysis
Identify and resolve technical issues related to inks, coatings, substrates, and print quality
Analyze print defects and implement corrective actionsProduct Implementation & Press Support Coordinate and support press trials, product launches, and technical evaluations
Support implementation of water-based and solvent-based inks and coatings
Evaluate ink/substrate interactions, drying systems, and surface treatments
Ensure successful product performance and customer satisfactionCustomer Relationship Management Serve as primary technical point of contact for customer accounts
Build and maintain strong customer relationships
Provide technical guidance and product recommendations
Respond to customer concerns regarding packaging and ink performanceCross-Functional Collaboration Collaborate with R&D, sales, manufacturing, and regulatory teams
Support development of customized technical solutions
Participate in continuous improvement initiatives and process optimization
Assist with technical documentation, reporting, and communication logsCompliance & Safety Ensure compliance with environmental, safety, and regulatory standards
Support VOC compliance and solvent handling protocols
Maintain adherence to manufacturing and product stewardship requirementsRequired QualificationsMust-Have Skills Flexible Packaging Experience
Water-Based & Solvent-Based Inks
Wide Web Flexographic Printing
Gravure Printing
Print Troubleshooting & Defect Analysis
Customer-Facing Technical Support
Pressroom Operations
Ink Optimization & Color Matching
Cross-Functional Collaboration
Technical Documentation & ReportingEducation Bachelor's Degree Preferred in:
- Chemistry
- Printing Technology
- Engineering
- Related Technical Field
Equivalent Industry Experience ConsideredExperience Requirements 5+ years of technical support experience in flexographic and/or gravure printing environments
Experience supporting flexible packaging manufacturing operations
Hands-on experience with packaging materials, inks, and coatings
Experience resolving customer-facing technical and print-quality issues
Experience working directly with manufacturing and pressroom operationsPreferred Qualifications Experience with color management systems (X-Rite or similar)
Understanding of lamination, coating, and converting processes
Familiarity with VOC compliance and safety regulations
Strong presentation, communication, and customer-service skills
Experience supporting large manufacturing customersWork Environment Hybrid work environment with flexible work-from-home days
Frequent customer site visits and manufacturing plant support
Fast-paced manufacturing and printing industry environment
Travel up to 70% required
Collaborative cross-functional technical environment
Recruiter Submission Template
Full Name:
Degree Major with University and Completion Year:
Do you have experience working with packaging materials and inks in a manufacturing setting?
Have you successfully resolved technical issues related to packaging or inks in your previous roles?
Have you ever received direct feedback from customers regarding packaging or ink performance?
Have you worked with cross-functional teams to implement technical solutions in your previous positions?
Are you familiar with current trends and advancements in the packaging and inks industry?
Motivation / Reason for Relocation (if not local to United States - Kansas - Kansas City | United States - Missouri - Missouri City | United States - Iowa - Iowa City | United States - Nebraska - Nebraska City
)
Motivation / Reason for interest in this position:
Contact Number:
Email ID:
LinkedIn Profile URL:
Full Address (Street, City, State, Zip Code):
Notice Period (in weeks):
Current Work Authorization Status (US):
Expected Salary:
Are you able to relocate on your own expenses and work onsite in United States - Kansas - Kansas City | United States - Missouri - Missouri City | United States - Iowa - Iowa City | United States - Nebraska - Nebraska City (Yes/No):
