Production Services Engineer
We are looking for a proactive and client-focused professional to join our Application Support function. This individual will provide hands-on technical support for a proprietary trading platform utilized by investment professionals across the firm. The role partners closely with technology teams as well as front-office stakeholders including portfolio managers, quantitative teams, traders, and operations personnel to maintain system reliability and quickly resolve production issues.
The ideal candidate is a strong problem solver with excellent communication skills, a collaborative approach, and a passion for both financial markets and technology. This opportunity offers broad exposure across trading, operations, and technology within a fast-paced investment environment.
Key Responsibilities- Administer, monitor, and support critical trading and operational applications
- Perform daily health checks to ensure trading platforms and related systems are functioning properly
- Troubleshoot and resolve issues reported by front-office and middle-office users
- Conduct QA and user acceptance testing for new releases and system enhancements
- Build strong working relationships with internal stakeholders and third-party vendors/data providers
- Prioritize incoming support requests and manage incidents efficiently
- Investigate and resolve production issues across trading infrastructure while coordinating updates with relevant business and technology teams
- Develop monitoring and alerting solutions, review logs, and analyze system performance to proactively identify operational risks and improve system stability
- Identify process or system inefficiencies and assist with implementing scalable improvements
- Collaborate with development and infrastructure teams to escalate and resolve complex technical issues
- Coordinate with brokers and external vendors regarding order flow or connectivity issues
- Maintain accurate documentation for systems, workflows, operational procedures, and support processes
- Bachelor's degree in Information Technology, Computer Science, or a related technical field
- 5 10 years of experience in an application or production support environment
- Exposure to financial markets and familiarity with one or more asset classes
- Ability to thrive in a high-pressure, fast-moving environment
- Strong communication and stakeholder management skills across technical and business teams
- Experience with Python and exposure to electronic trading or order management systems preferred
- Strong understanding of FIX protocol, Linux environments, and SQL Server
- Familiarity with market data platforms, Git, and Jira
- Flexibility to support critical systems outside standard business hours when necessary
