Desktop Support Engineer
Description: **Contractor to be Onsite at 100 *** Blvd Gallatin TN, 37066**
Shit - Monday thru Friday from 1pm to 9pm shift.
Onsite - Tennessee
Workstation/Server troubleshooting support; 4-5 years of experience of in-depth knowledge of computer and hardware devices
Job Description: Job Profile Summary
In this role, you will work in a dynamic, high paced environment focused on ensuring that our employees' end-to-end technology needs are met quickly and efficiently by delivering service that is above and beyond our internal customer's expectations in our: headquarter, stores, regional offices, distribution centers and remote locations. With a Customer Curious mindset, your goal is to enable and unlock our employees' work productivity by providing a consistently high level of service and customer satisfaction to the business. Responsibilities include assessing, diagnosing, and resolving technology issues. Must be flexible in supporting our employees on-site and remotely.
Job Description
SKILLS:
Shit - Monday thru Friday from 1pm to 9pm shift.
Onsite - Tennessee
Workstation/Server troubleshooting support; 4-5 years of experience of in-depth knowledge of computer and hardware devices
Job Description: Job Profile Summary
In this role, you will work in a dynamic, high paced environment focused on ensuring that our employees' end-to-end technology needs are met quickly and efficiently by delivering service that is above and beyond our internal customer's expectations in our: headquarter, stores, regional offices, distribution centers and remote locations. With a Customer Curious mindset, your goal is to enable and unlock our employees' work productivity by providing a consistently high level of service and customer satisfaction to the business. Responsibilities include assessing, diagnosing, and resolving technology issues. Must be flexible in supporting our employees on-site and remotely.
Job Description
- Provide an exceptional technology experience for employees by listening, asking questions, soliciting feedback, assessing and responding appropriately to customers device hardware and application issues, requests and needs in an efficient and timely manner.
- Determines appropriate and alternative solutions from mostly defined procedures and options
- Research, diagnose, resolve or escalate technical and procedural issues from multiple service channels using multiple tools and documented processes
- Deliver positive customer experience by creating a welcoming environment and providing best in class service through all support channels in person and virtually
- Ensure consistency in service quality and capabilities for an overall high level of customer satisfaction
- Demonstrate a sound understanding of relevant technologies and application products and understand the customer in a technology support environment.
SKILLS:
- Remote desktop assistance tools (Nextthink), Automation & Scripting, Service Now, SCCM, JamF, Zoom, MS Teams, Slack
