IT Systems Engineer Tier 3

AbouttheCompany

STACKCybersecurityisa20-yearfull-serviceManagedServiceProvider(MSP)aswellasagrowingManagedSecurityServiceProvider(MSSP).WeareanITconsultingcompanythatprovidesongoingsupportandmanagementofcustomernetworkenvironments,workstations,andserverswithanemphasisonCybersecurityfirstsolutions.

AbouttheRole

WearecurrentlyseekingtalentedInformationTechnicalSupportprofessionalsforafull-timepositionasanITSupportTechnician-Tier3.TheTier3Technicianisresponsibleforadvancedtechnicalsupportofdesktop,ServerandnetworkenvironmentsalongwithadvancedcapabilitiesinCybersecuritytacticssuchasIndicatorsofCompromise,EmailSecurityandSIEMlogging.

Requirements

Responsibilities & Qualifications:

• Advanced Windows Technical Support relating to common technical issues involving Microsofts core business applications (MS Office, Word, Excel, Outlook, EntraID and Intune), Workstation and Server Operating Systems
• Support of Backup Solutions and Processes
• Advanced Network Support - Layer 3 and above
• Enterprise Firewall experience, including IPSEC, NAT, Policies, Rules and general configuration.
• Applications support, including installing, configuring, migrating, and troubleshooting applications and third-party line of business applications
• Malware, spam, and antivirus support on desktops and remediation of Cybersecurity Incidents.
• Strong communication skills when interacting with external clients. Keeping them informed of tickets before, during, and after service requests

Knowledge of Cybersecurity Tools:

• Familiarity with tools such as EDR (Endpoint Detection and Response), MDR (Managed Detection and Response), SASE (Secure Access Service Edge), intrusion prevention systems (IPS), and vulnerability scanners.

Problem-Solving Under Pressure:

• Apply problem-solving skills effectively even in high-pressure situations.
• Prioritize and address security incidents promptly.

Effective Communication:

• Present security findings and recommendations to senior leadership.
• Excellent written and verbal communication skills.

Attention to Detail and Organization:

• Strong attention to detail when analyzing security data.
• Organize findings and create comprehensive reports.

Independence and Teamwork:

• Work independently on security tasks.
• Collaborate effectively within a team environment.
• Deadline and detail-oriented
• Proficiency in English
• Excellent communication skills
• Requires on-time, present work ethic
• After-hours work may be required to accomplish tasks
• Weekend work may be required to accomplish tasks
• On-Call rotation participation will be required

Benefits

• Health Care Plan (Medical, Dental & Vision)

• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development