Contact Center Technology Engineer
Job Description: Role: Contact Center Technology Engineer
Location: Onsite Chicago, IL
Top Skills:
1.Five9
2.IVR
3.Contact Center
Responsibilities:
Independently design and develop data, software, or technology solutions to answer scientific or business questions. Demonstrate proficiency across a range of technologies related to programming languages, data integration, data warehousing, and data visualization and analysis.
Implement and troubleshoot the Five9 call center software solutions in a wide array of configurations and environments both remotely and nearshore/offshore.
Manage day-to-day operational and tactical aspects of multiple Implementation projects.
Effectively communicate plans, progress, and status to both internal and business users
Be able to articulate Design, Implementation Services through presentations, demonstrations, and open discussion with business users.
Continually seek opportunities to increase customer satisfaction and deepen relationships by interacting effectively at all levels of the client organization.
Develop materials in-line with business requirements Years of Experience: 8.00 Years of Experience
Location: Onsite Chicago, IL
Top Skills:
1.Five9
2.IVR
3.Contact Center
Responsibilities:
Independently design and develop data, software, or technology solutions to answer scientific or business questions. Demonstrate proficiency across a range of technologies related to programming languages, data integration, data warehousing, and data visualization and analysis.
Implement and troubleshoot the Five9 call center software solutions in a wide array of configurations and environments both remotely and nearshore/offshore.
Manage day-to-day operational and tactical aspects of multiple Implementation projects.
Effectively communicate plans, progress, and status to both internal and business users
Be able to articulate Design, Implementation Services through presentations, demonstrations, and open discussion with business users.
Continually seek opportunities to increase customer satisfaction and deepen relationships by interacting effectively at all levels of the client organization.
Develop materials in-line with business requirements Years of Experience: 8.00 Years of Experience
