Engineer Senior Engineer
Role Level: Engineer / Senior Engineer
Experience: 46 years
Location: Denver, CO, Onsite
Long term Contract
USC/GC/H4/L2/ H1b Transfer
Client- Daton/Dish Network
Bill Rate - $58
Role Purpose
Provides hands-on IT Operations support by resolving incidents, executing tasks, and maintaining platform stability
Ensures services are operated reliably in accordance with defined SOPs and operational processes
Key Responsibilities
Resolve L2/L3 incidents across AWS, databases, and third-party integrations
Respond to monitoring alerts and validate overall system health
Execute BAU and planned operational tasks as per approved SOPs
Support problem management activities, including RCA and preventive actions
Execute and validate automated runbooks and operational scripts
Maintain and update SOPs, runbooks, and the Knowledge Base (KEDB)
Support vendor escalations with Likewize, ePay, and other partners
Participate in change execution and post-change validation activities
Required Skills & Experience
46 years of experience in IT Operations or Production Support
Working knowledge of AWS environments, including Lambda and monitoring
Practical understanding of MongoDB and SQL databases
Experience with Dynatrace, CloudWatch, or similar monitoring tools
Hands-on experience with ServiceNow incident and task workflows
Basic scripting or automation exposure
Strong troubleshooting, documentation, and operational discipline
Experience: 46 years
Location: Denver, CO, Onsite
Long term Contract
USC/GC/H4/L2/ H1b Transfer
Client- Daton/Dish Network
Bill Rate - $58
Role Purpose
Provides hands-on IT Operations support by resolving incidents, executing tasks, and maintaining platform stability
Ensures services are operated reliably in accordance with defined SOPs and operational processes
Key Responsibilities
Resolve L2/L3 incidents across AWS, databases, and third-party integrations
Respond to monitoring alerts and validate overall system health
Execute BAU and planned operational tasks as per approved SOPs
Support problem management activities, including RCA and preventive actions
Execute and validate automated runbooks and operational scripts
Maintain and update SOPs, runbooks, and the Knowledge Base (KEDB)
Support vendor escalations with Likewize, ePay, and other partners
Participate in change execution and post-change validation activities
Required Skills & Experience
46 years of experience in IT Operations or Production Support
Working knowledge of AWS environments, including Lambda and monitoring
Practical understanding of MongoDB and SQL databases
Experience with Dynatrace, CloudWatch, or similar monitoring tools
Hands-on experience with ServiceNow incident and task workflows
Basic scripting or automation exposure
Strong troubleshooting, documentation, and operational discipline
