IT Software Developer Analyst-Level 2 Experienced
ServiceNow HRSD Agentic AI & Integration Developer
We are seeking a ServiceNow HRSD Developer with strong AI/automation and integration experience to build intelligent, scalable HR service solutions. This role combines hands-on ServiceNow development with agentic AI, workflow orchestration, and enterprise integrations to improve employee experience and HR operational efficiency.
What You ll Do
.
EEO:
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.
We are seeking a ServiceNow HRSD Developer with strong AI/automation and integration experience to build intelligent, scalable HR service solutions. This role combines hands-on ServiceNow development with agentic AI, workflow orchestration, and enterprise integrations to improve employee experience and HR operational efficiency.
What You ll Do
- Design and build AI-assisted and agentic workflows for HR service use cases (case routing, guided resolution, summarization, knowledge recommendations).
- Develop and configure ServiceNow HR Service Delivery (HRSD) including HR Case Management, COEs, Employee Center, Knowledge, and Workspaces.
- Build complex automations using Flow Designer, reusable subflows, and approvals.
- Design and support enterprise integrations between ServiceNow and HR systems (e.g., HRIS, IAM, document/eSignature platforms) using IntegrationHub, REST APIs, and Transform Maps.
- Develop scoped applications using App Engine Studio, including scripting, data models, and security controls.
- Partner with HR, platform, and integration teams to deliver secure, reliable solutions.
- 3 7+ years of hands-on ServiceNow development experience.
- Experience with HRSD, Flow Designer, App Engine, and ServiceNow scripting.
- Strong integration experience (REST APIs, IntegrationHub, Import Sets, Transform Maps).
- Experience working with sensitive HR data and applying security best practices.
- Experience working with ServiceNow Now Assist and Agents
- Experience with AI-driven or AI-assisted workflows in ServiceNow (Virtual Agent, intelligent routing, summarization, recommendations).
- HRSD integrations with platforms such as SuccessFactors
- Performance Analytics, Automated Test Framework (ATF), Advanced Work Assignment.
- ServiceNow CSA, CAD
- HR Service Delivery (HRSD) Implementation Specialist
- IntegrationHub Implementation Specialist
- AI or automation fundamentals certification (Microsoft, AWS, Google, or equivalent)
.
EEO:
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.
