Software Engineer Level 3
We are seeking experienced ServiceNow contractors to support enterprise IT Operations Management and CMDB-related initiatives within a high-visibility environment. This role will support operational sustainment, platform enhancements, reporting, integrations, and cross-functional initiatives tied to Service Central capabilities. The ideal candidate is hands-on, technically strong, proactive, and able to communicate effectively with both technical and non-technical stakeholders.
Key Responsibilities
Support and enhance ServiceNow backend capabilities related to:
o CMDB
o IT Operations Management
o Discovery
o Event Management
o Service Graph Connectors
o Performance Analytics
Develop and maintain dashboards, reporting solutions, and operational metrics within ServiceNow, SQL and Tableau
Support enterprise discovery and event management processes, including data quality, integrations, routing, and operational visibility
Assist with sustainment activities, troubleshooting, configuration updates, and platform enhancements
Collaborate with Product Owners, architects, developers, and operational stakeholders to translate business needs into scalable solutions
Participate in Agile ceremonies and work management activities within Jira
Provide documentation, knowledge transfer, and clear communication across teams
Support high-visibility operational and strategic initiatives across the platform
Required Qualifications
Hands-on ServiceNow / Service Central experience supporting enterprise platforms
Strong experience with:
o CMDB
o Discovery
o Event Management
o Service Graph Connectors
o Data Performance Analytics
o SQL
Experience building dashboards and reporting solutions in ServiceNow
Strong understanding of enterprise infrastructure and operational workflows
Previous hands-on Agile experience using Jira
Strong communication and stakeholder engagement skills
Ability to work independently with minimal oversight
Must be US-based
Must be a US Citizen
Video screening required prior to submission
Preferred Qualifications
Experience supporting enterprise-scale ServiceNow environments and familiar with requirements intake process
Experience with operational reporting and platform optimization
Exposure to integrations and automation workflows
Hands on Tableau development experience
Product-minded approach with strong troubleshooting and analytical skills
EEO:
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.
Key Responsibilities
Support and enhance ServiceNow backend capabilities related to:
o CMDB
o IT Operations Management
o Discovery
o Event Management
o Service Graph Connectors
o Performance Analytics
Develop and maintain dashboards, reporting solutions, and operational metrics within ServiceNow, SQL and Tableau
Support enterprise discovery and event management processes, including data quality, integrations, routing, and operational visibility
Assist with sustainment activities, troubleshooting, configuration updates, and platform enhancements
Collaborate with Product Owners, architects, developers, and operational stakeholders to translate business needs into scalable solutions
Participate in Agile ceremonies and work management activities within Jira
Provide documentation, knowledge transfer, and clear communication across teams
Support high-visibility operational and strategic initiatives across the platform
Required Qualifications
Hands-on ServiceNow / Service Central experience supporting enterprise platforms
Strong experience with:
o CMDB
o Discovery
o Event Management
o Service Graph Connectors
o Data Performance Analytics
o SQL
Experience building dashboards and reporting solutions in ServiceNow
Strong understanding of enterprise infrastructure and operational workflows
Previous hands-on Agile experience using Jira
Strong communication and stakeholder engagement skills
Ability to work independently with minimal oversight
Must be US-based
Must be a US Citizen
Video screening required prior to submission
Preferred Qualifications
Experience supporting enterprise-scale ServiceNow environments and familiar with requirements intake process
Experience with operational reporting and platform optimization
Exposure to integrations and automation workflows
Hands on Tableau development experience
Product-minded approach with strong troubleshooting and analytical skills
EEO:
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.
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