Technology and Data Technology Operations Analyst 4 Contingent
Location
Irving, TX
Salary Range$50.00/hr on W2 to $55.00/hr on W2
IntroductionIn this contingent resource assignment, you may consult on complex initiatives with broad impact and large-scale planning for Technology Operations. Review and analyze complex multi-faceted, larger scale or longer-term Technology Operations challenges that require in-depth evaluation of multiple factors including intangibles or unprecedented factors. Contribute to the resolution of complex and multi-faceted situations requiring solid understanding of the function, policies, procedures, and compliance requirements that meet deliverables. Strategically collaborate and consult with client personnel.
Required Skills & Qualifications- 5 years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.
- Experience using Splunk as a logging and diagnostic tool in a production environment.
- Experience with AppDynamics or similar application performance monitoring tools.
- Understanding of production support processes within a regulated or financial services environment.
- Ability to analyze logs, alerts, and trends to help identify potential root cause and customer impact.
- Strong communication skills with the ability to translate technical issues into business language.
- Experience working in cross-functional teams, including business stakeholders and engineering partners.
- Familiarity with incident management tools such as ServiceNow and work tracking tools such as Jira.
- Prior work experience at client or in client's Industry
- Applicants must be able to work directly for Artech on W2
- Exposure to observability tools such as Grafana and Prometheus.
- Working knowledge of automation concepts used in production support environments.
- Basic familiarity with databases and data platforms (e.g., Oracle, Client SQL, Mongo).
- General understanding of cloud environments and distributed systems.
- Experience supporting batch-heavy consumer platforms.
- Provide Level 2 production support for consumer technology platforms, including transaction based systems.
- Partner with engineering and operations teams to design, implement, and improve observability, alerting, and monitoring capabilities using tools such as AppDynamics and Splunk.
- Analyze alerts, logs, and system data to help determine root cause and customer impact when issues arise.
- Assess and communicate business and customer impact of system issues (e.g., transaction failures, batch job delays).
- Act as a liaison between business partners, operations teams, and engineering, ensuring the right teams are engaged at the right time.
- Translate technical findings into clear, business focused updates for managers, stakeholders, and customers.
- Support Mission Control operations by collaborating with L1 monitoring teams and coordinating escalations to engineering teams when deeper technical intervention is required.
- Work with Jira boards and intake processes to review customer requirements, clarify expectations, and coordinate follow ups.
- Support onboarding of applications and teams into observability platforms, ensuring alerts, dashboards, and monitoring standards are properly configured and operationally ready.
- Develop familiarity with backend processes such as batch jobs, transaction flows, and consumer technology dependencies.
- Maintain accountability for production issues, ensuring timely resolution and proactive communication.
- Strong sense of ownership and accountability for production stability.
- Ability to think critically and maintain situational awareness during incidents.
- Customer focused mindset with urgency around consumer impact.
- Comfortable operating in a fast paced, highly visible support environment.
- Ability to see the big picture beyond individual alerts or tickets.
For immediate consideration please click APPLY to begin the screening process with Alex.
