Lab Support Engineer
Roles& Responsibilities:
- Provide technical operational support for laboratory-based systems to ensure scientists can perform daily activities efficiently.
- Build, configure, and validate laboratory IT systems and instruments, ensuring proper integration across applications such as LIMs, ELN, CDS, and equipment imaging systems.
- Collaborate cross-functionally with Science, Facilities, Quality, and IT teams to deliver and support new lab technologies and infrastructure.
- Develop basic scripts or automation tools to streamline lab workflows, data transfers, and reporting processes.
- Participate in validation and qualification processes for lab systems in accordance with GxP and internal compliance standards.
- Maintain accurate documentation and system inventory (CMDB) while partnering with strategic vendors to evaluate emerging lab solutions.
- Identify opportunities for continuous improvement and innovation within digital lab environments.
- Requirements:
- Proven technical hands-on experience with lab systems, including setup, configuration, and troubleshooting (not purely functional or BA-level experience).
- Experience supporting or implementing LIMS, ELN, or other scientific informatics systems, preferably within a GxP-regulated environment.
- Understanding of lab instruments, imaging systems, and data acquisition tools; ability to support system connectivity and integration.
- Exposure to validation and qualification activities (e.g., IQ/OQ/PQ) and familiarity with common documentation practices.
- Basic scripting or automation experience (e.g., Python, PowerShell, or similar).
- Ability to work collaboratively across lab and IT functions to translate user needs into technical solutions.
- Strong communication and stakeholder management skills, with attention to detail and documentation accuracy.
- Bachelor's degree in Computer Science, Engineering, or a related technical discipline or equivalent experience.
- Experience working in a pharmaceutical, biotech, or healthcare IT environment supporting laboratory operations.
- Knowledge of GxP validation frameworks and computerized system lifecycle processes (CSV, 21 CFR Part 11).
- Familiarity with instrument integration, imaging solutions, and lab network infrastructure.
- Experience supporting 1st/2nd line incidents within a regulated lab environment using ticketing/CMDB tools.
- Strong balance of LIMS administration and hands-on laboratory systems experience.
