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Location:
Needham, MA
The Solutions Engineer (Client Integration Engineer) is the main technical resource who works cross-functionally and with clients to demonstrate the value of CJ’s products and provide guidance on the product roadmap. It is a unique hybrid role that combines aspects of a web technologist, business analyst, and solutions architect.
The CJ Client Integration Engineer leverages their technical capabilities and knowledge of the CJ platform to design and deliver actionable strategies and solutions, helping to achieve our clients’ digital marketing objectives. This includes integrating new clients onto the CJ platform, managing the technical relationship with existing clients, implementing new platform capabilities, driving automation initiatives, and providing technical support.
This is not a “behind the scenes” role. You will work directly on large-scale client projects and with our cross-functional teams. You will be involved in many stages of the client lifecycle, from onboarding to ongoing client support. As a stakeholder or leader on departmental projects, you will contribute to organizational goals.
What You Will Do:
- Lead solution engineering pre-sales and post-sales efforts for CJ’s advanced marketing and analytical platform
- Provide technical and strategic support to sales and client development, including the following:
- Product demos
- Client data ingestion and tagging requirements
- Identify specific technical integrations and ongoing support requirements for CJ clients
- Translate client problems into use cases that can be solved and demonstrated within the platform
- Ensure ongoing client success and be a client advocate and liaison with a focus on driving new revenue streams
- Communicate competitive advantages cross-functionally and to clients by maintaining a solid understanding of competitive landscape points, including (but not limited to) tag managers, eCommerce platforms, and eCommerce APIs
- Track capability requests by clients and provide a summarized feedback loop to the Operations and Product teams
- Contribute to CJ’s organizational goals through leading and/or contributing as a stakeholder to yearly project work