Customer Service Representative / Sales Support (Day Shift)

Job Description

Are you quiet, private, analytical and calm? Do you like a consistent and predictable work environment where you are able to verify and validate information through tangible sources? Do you take your time to make decisions and avoid risk by adherence to process and procedure? Are you a strong problem solver within your niche of knowledge? 

The role of customer service serves as a reliable support system for our sales team and customer base.  Sales Support is crucial to our sales cycle by providing continuous support for sales reps through detailed administrative tasks, accurate research and reporting, clear communication and coordination with other departments. The ideal candidate is able to be effective in a fast-paced environment, manage a high level of distractions, and strive for perfection.

Reports To: Sales Support Supervisor

Hourly/Salary: Salary

Pay Range: $40,000 - $45,000

Job Type: Full-time, weekends required

 

Essential Duties and Responsibilities:

• Accurate order entry, answer customer inquiries, report pricing and sales information, track issues, and resolve problems.
• Provide accurate product and pricing information internally and externally via face-to-face interaction, phone calls and email communication. 
• Resolve order and inventory discrepancies by investigating data and history; providing results to appropriate departments; notifying managers and customers of future concerns.
• Monitor customer accounts and answer phone inquiries.
• Update managers and reps by consolidating, analyzing, and sending daily action summaries.
• Prepare price quotes by compiling product pricing and specs.
• Obtain correct, pertinent details regarding order concerns, sample requests, and customer inquiries.
• Manage daily Electronic Data Interchange transactions.
• Assist drivers with daily paperwork to ensure all aspect of their duties have been filled.