The Sales Specialist will provide first line technical sales support to the Reference Materials and Analytical Standards product lines. The role will interact with the Sales Manager, Account Managers, and pooled quoting specialists to achieve annual sales targets.
The individual will respond in a professional manner to sales inquiries received on the product portfolio, offering improved expert engagement with customers. They will make use of enhanced opportunities for upselling and driving the sales of LGC’s manufactured products. They will provide the highest level of engagement and customer experience on incoming and outgoing inquiries from customers, ensuring response times are met as agreed to in Salesforce/Service Cloud.
The territory is roughly Maine to Virginia.
What you’ll do
- Own all transactional accounts in an assigned geography and represent the entire LGC Standards product portfolio to new and existing customers across all end-markets (Pharma, Biotech, Environmental, etc.)
- Identify and close new prospect opportunities generated from a combination of prospecting and qualification from marketing-provided and self-generated leads
- Identify the best resources for lead follow-up from new leads that may be generated from Salesforce via PARDOT or from marketing
- Lead collaboration and coordination of LGC Standard’s sales resources (specialists, customer service, etc.) at transactional accounts to drive impactful customer experience
- Use LGC’s sales tools and virtual capabilities to prospect, nurture and close opportunities, and conduct ongoing territory planning
- Achieve quota set for a given geography, leveraging stakeholders as needed to deliver sales from new and existing customers
- Work closely with marketing to launch new products; work closely with the core end-market team to identify competitor activity and trends.
- Work closely with the account manager to manage and maintain service levels to key customers in their territories
- Be responsible for the daily management of service cloud case inquires, ensuring tasks are dealt with and escalated to ensure proper response times
- Promote the Webshop to all customers while also advocating for LGC manufactured products in 3rd party quotation requests