Customer Service Associate

Description HomeGoods Loss Prevention Customer Service Associate
Supports a positive customer shopping experience and maintains a strong store partnership with store teams and Loss Prevention. Understands operational procedures and deters acts of dishonesty within established customer service guidelines.

Responsibilities:
- Provides prompt, courteous and knowledgeable service to internal and external customers
- Engages customers, providing support and creating a positive shopping environment
- Provides an effective deterrent to theft through customer engagement and a professional and knowledgeable presence
- Observes proper checkout procedures for customers and Associates
- Communicates shrink-related concerns to Store Management and Loss Prevention
- Maintains an effective partnership with Store Management and Loss Prevention to accomplish work assignments and overall goals and objectives.
- Coordinates and executes shrink-related activities in partnership with Store Management
- Supports and participates in store shrink reduction goals and programs
- Promotes a culture of honesty and integrity; maintains confidentiality
- Encourages Associate use of shrink reduction resources
- Promotes safety awareness and supports maintenance of a risk-free environment
- Follows through on commitments; accomplishes goals with minimum supervision
- Adheres to all labor laws, policies, and procedures
- Performs other duties as assigned

Requirements:
- Excellent communication skills and sound judgment
- Ability to respond appropriately to changes in direction or unexpected situations
- Team player, working effectively with peers and supervisors to accomplish tasks
- Able to work a flexible schedule to support business needs
- 0-2 years retail or security experience

HomeGoods Loss Prevention Customer Service Associate