Consultant-Prod Mgmt/Dev

Reference # : 19-03038
Title : Consultant-Prod Mgmt/Dev
Location : Piscataway, NJ
Position Type : Contract
Experience Level :
Start Date / End Date : 10/20/2019 / 10/24/2020
Description

Responsible for leading and managing the planning, execution and support of Triage calls for Business Products Operations Team which supports various IoT products (Thingspace Services, Smart Cities, Telecommunication Connect and Reseller products). Ideal candidate would be a Subject matter expert on Product launch activities, GTM readiness and for leading Triage calls and ad-hoc troubleshooting calls to find resolutions for Products GTM enablement issues. Generate Monthly executive reports for Business Product launched and reconciled CV revenue vs forecast. Execution of large-scale process re-engineering and integration projects to streamline and increase scalability and efficiency of IoT Product operations. Requires Creative problem solving skills

Collaborate with Product Managers across all IoT verticals, PMO, finance, legal, customer care, BGCO, NRB, billing, network operations and IT on process design, requirement documentation, systems enhancement/integration, performance metric development, new process change management and customer issue resolution.

Responsible for formulating and delivering end-to-end digital experience in line with strategic business objectives. Need unconventional thinkers and doers who can innovate and manage large-scale integration projects:
- Lead cross-organizational discussions to identify root cause and resolve complex customer issues for Business Products
- Develop process metrics to improve performance of manual operations. Heat Maps, Run SQL queries
- Facilitate strategic discussions and brainstorm improvement opportunities with automation of Business Product Cataloging Portal
- Perform data analysis to identify root cause of operational issues.
- Re-design existing processes in Business Product Cataloging portal for self-serve portal
- Develop workflow and process map diagrams to drive detailed requirements and discussions
- Host requirement sessions with user communities and document detailed requirements in one or more of the following areas: sales operations, contracting, Vendor onboarding, Thingsapce platform integration with Omni Channels, TS-FOTA, Next Gen Partnerships, ThingSpace self-serve Product purchase, provisioning and activation of Products.
- Interface with IT and PMO organizations to develop system enhancements
- Manage delivery timeline to implement Product SKU's and
- Lead BPC automation project for one of a kind platform for operationalizing SKU cataloging and billing and ordering of products.

REQUIRED:
- Bachelor's or Master's Degree in technical field including CS/System Engineering
- Analytical skills and experience in developing user stories, and data modeling
- Demonstrated facilitation and project management capabilities with track record of accomplishing goals on deadline
- Excellent written and verbal communication skills
- Energetic and proactive with a strong sense of urgency
- Strong multi-tasking skills with attention to detail
- Ability to present complex ideas in simple terms and obtain buy-in from stakeholders
- Ability to translate market/customer needs into well-conceived, cost effective solutions and proposals
- Ability to write detailed user stories and integration requirements in JIRA environment.
- Ability to effectively interact with all levels of management across various organizations
- Technical aptitude with good understanding of IT, finance, contracting, onboarding, private network, revenue assurance, provisioning and device/network management processes
- Knowledge of one of more systems: 5G Network Technology, IoT products, Device Technology, FOTA/MOTIVE, **************, ThingSpace Manage, M2M Operational Center, OD Portal, DMD, UWS/IoT Order Flow, Vision/CPI.
- Proficiency in JIRA, Agile Process, Microsoft Word, Excel, Power Point, Visio, Minitab