Project Manager - II

Reference # : 19-02968
Title : Project Manager - II
Location : Ashburn, VA
Position Type : Contract
Experience Level :
Start Date / End Date : 10/14/2019 / 10/13/2020
Description

Position will be responsible for managing projects within the Military and Department of Defense (DoD). Anticipated daily activities include: creation of agendas for internal and external meetings, lead internal and external status meetings, capture and distribute meeting minutes, assign action items to appropriate stakeholders, facilitate technical discussions as need, create and manage project plans, manage resource availability. As required the Project Manager will be required to provide written status to the Program Manager and executive leadership both internal and external to Telecommunication. Possibility for limited travel.

JOB TITLE: Project Manager
JOB DUTIES:

Monitoring KPIs across several technologies and implementing action plans when needed.
- Serving as an escalation point of contact for all service related matters to ensure customer satisfaction.
- Leading efforts to escalate across internal groups to resolve issues impacting customer service.
- Resolving business problems and escalated issues by working closely within and across teams.
- Supervising a client services team including planning work, coaching and development.
- Ensuring team compliance with existing agreements, policies and reporting requirements.

MUST HAVE SKILLS:
- Bachelor's degree or four or more years of work experience.
- Three or more years of relevant work experience.
- The ability to build strong relationships with customer and vendors in order to managed project timelines and set appropriate expectations.
- Experience eliciting results from vendors and internal stakeholder in a fast paced environment.
- Exceptional documentation, communication and interpersonal skills.
- Demonstrated ability to effectively communicate both written and verbal at all levels within an organization.
- Ability to efficiently prioritize and organize competing work demands with little oversight.

DESIRED SKILLS:
- Knowledge of Telecommunication's Ordering Systems and Architecture, specifically as they relate to the Federal Government accounts.
- Experience Telecommunication's transport and how they relate to products and services offered to the customer.
- Three or more years of Project/Program Management experience within Telecom industry.
- Three or more of experience creating, monitoring, and implementing business process.
- Two or more years of experience managing large projects.
- One or more years of experience indirect customer and vendor management.
- CAPM or PMP Certification
- Information Technology Infrastructure Library (ITIL) v3.
- Excellent analytical and problem-solving abilities.
- Ability to analyze and document complex business processes and independently identify opportunities for improvement.
- Ability to thrive in a dynamic environment and make effective decisions.
- Ability to work effectively both independently, within a team and between teams.
- Demonstrated capabilities for creativity and innovation.

EDUCATION/CERTIFICATIONS: Bachelor's degree or four or more years of work experience.
REQUIRED SHIFT: Standard business hours most commonly needed with the expectation that deadlines and escalations may create occasion to work extended hours.